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The Henry
Beaufort
School

Parentmail problems

We have recently been made aware of an issue with BT email users (Talk21 is a BT off-shoot) receiving our Parentmails. We have reached out to BT for a resolution; in the meantime, please read the advice below regarding downloading the free App. All messages will be received here, circumventing the need for an email notification.

 

Download the ParentMail App:

To download the App to your iPhone or Android phone, please search ‘ParentMail’ in your App store on your mobile device.

 

Can’t download the PMX App?

In order to download the PMX App you will need iOS 7.0 or higher.

·         iOS 7 is only available on 4s onwards. (4s, 5, 5s, 5c, 6 & 6+) not compatible with (3G, 3GS)

·         iPad – second generation onwards. Including mini will work.

·         iPod touch – fifth generation onwards will work.

·         iPhone 4 can have iOS 7 however it will be incredibly slow.

Please note, if you have downloaded the App but are unable to log in, it may be because your school are using an older version of ParentMail – ParentMail1 or 2. If you are unsure, please contact your school and they will inform you. Over the next year all schools will be migrating over to PMX, at which point your school will provide you with further information about downloading the App.

 

Can’t download the PMX App?

In order to download the PMX App you will need iOS 7.0 or higher.

·         iOS 7 is only available on 4s onwards. (4s, 5, 5s, 5c, 6 & 6+) not compatible with (3G, 3GS)

·         iPad – second generation onwards. Including mini will work.

·         iPod touch – fifth generation onwards will work.

·         iPhone 4 can have iOS 7 however it will be incredibly slow.