COMMUNICATION WITH THE HENRY BEAUFORT SCHOOL

At The Henry Beaufort School we want to work with parents in the education of their children, so we have a number of ways for parents to communicate with the school.

The diagram that accompanies this information details the recommended chain that should be followed according to the type of communication you wish to make with the school. We would recommend that these lines of communication are followed so that you communicate directly with the person who will have the appropriate information in order to respond to your communication. The chain that follows indicates who should be contacted next if you feel that your query remains unresolved.

The member of staff who receives your communication will acknowledge receipt of it within 24 hrs (one working day). It may be that a longer period of time is required in order to be able to answer your query and the acknowledgement will include an agreed time frame by which you will receive a full response.

If the response cannot be completed within the time frame then the member of staff concerned will contact you again to agree a new time frame.

We appreciate that email has become a preferred method of communication for many parents. The nature of our teaching roles in school means that we are not necessarily able to instantly respond to email but we hope that providing clarity to the way in   which we respond will reassure you that we are committed to providing effective and efficient lines of communication.

If you wish to speak to a member of staff by phone, you should either phone or email the school, giving details of what you wish to discuss. The staff member will then contact you as soon as they are able.

If you wish to speak to a member of staff in person, you MUST make an appointment with that member of staff, prior to attending the school site.